Scheduling & Reception Automation
Book, reschedule and confirm appointments, answer routine questions, and route unusual requests to your front desk.
Example: appointment request
Overview
Most front-desk requests follow the same pattern: find a time, book it, confirm it, send a reminder, follow up if someone misses it. Shiro builds systems that handle those requests across phone, email and web forms, working directly with your scheduling software. Anything unusual reaches your staff with the context already gathered.
Routine work in roles such as
- Receptionist
- Scheduler
- Medical scheduler
- Patient coordinator
- Front-desk staff
The goal is to take repetitive tasks off these roles so people can focus on customers and decisions.
What the system handles
Appointment booking
Requests by phone, email or web form are matched to real availability and booked in your scheduling system.
Rescheduling and cancellations
Changes are made in place, freed slots open up again, and everyone involved is notified.
Reminders and no-show follow-up
Confirmations and reminders go out on your schedule. A missed appointment triggers a rebooking message.
Routine questions
Hours, directions, preparation instructions and other standard answers come from a knowledge base you approve.
Intake and call routing
Callers are identified, basic intake is captured, and calls that need a person reach the right one.
After-hours coverage
Routine requests are handled at any hour. Everything else is queued for the morning with a summary.
What stays with your team
These cases are routed to a person by design, with the context needed to act.
- Requests outside your booking rules
- Clinical, billing or sensitive conversations
- Anyone who asks to speak to a person
- Any booking the system is not confident about
Systems it typically connects to
- Scheduling and practice management systems
- Phone and voice platforms
- Email and SMS
- Shared calendars
- CRM or patient records
Integrations are confirmed during the assessment, based on what each of your systems supports.
Healthcare and regulated settings
Systems can be architected around the privacy, security, access-control, and compliance requirements of the client's environment. Requirements are reviewed with you during the assessment and design. No system is represented as compliant by default.
Start with one workflow.
Walk us through how this work is done today. We'll show you what could be automated, what should stay with your team, and what it would take to build.